Talent.com
US - Customer Sales Support Representative
US - Customer Sales Support RepresentativeIntertape Polymer Group (IPG) • Carrollton, TX, US
US - Customer Sales Support Representative

US - Customer Sales Support Representative

Intertape Polymer Group (IPG) • Carrollton, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

US - Customer Sales Support Representative

Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to over $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today!

Position Purpose

Lead customer contact for all aspects of daily order transactions. Responsible for all aspects of daily order transactions between IPG's Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in the area of Customer Service.

Principle Accountabilities

Customer Order Management

  • Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone.
  • Process product orders, sample orders and literature requests as requested by the customer.
  • Proactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments.
  • Work with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information.
  • Expedite orders and sample orders as needed, according to IPG policy and system.
  • Offer substitutions where appropriate.
  • Verify order entry accuracy utilizing checklist.
  • Work with sales and operations to identify solutions to address operations and customer's needs.
  • Pro-actively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD's on behalf of customers.
  • Monitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken.
  • Communicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer.

Existing Customer Order Solicitation

  • Responsible for building and maintaining relationships with customers by providing help / advice and potential solutions to existing customers.
  • Actively implements our outbound call plan to existing customers to solicit orders.
  • Weekly customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.
  • Daily pro-active communication with internal and external customers to monitor their satisfaction with regard to service and their individual, specific needs.
  • Analyze customers' sales trends in conjunction with sales by utilizing WebFocus reporting as well as knowledge of ordering patterns.
  • Proactively follow up with customers on sample orders. Determine if the sample addressed customer's need or if another product would be a better solution. Solicit orders.
  • Attend sales calls as required.

    • Truck Fill Rates

  • Solicit orders from customers to fill pool trucks.
  • Proactively contact customers to get pool truck orders in day before pool truck cut-off.
  • Review order cube and dollar value vs. our T&C's and proactively notify customers when orders do not meet our T&C's

    • Complaint Processing and Follow Up

  • Process claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.
  • Utilize Footprints report to follow up with operations, claims processing and sales to close out claims.
  • Resolves customer issues, involving manager as necessary.
  • Provides follow up and corrective action on issues raised by the customer.
  • Proactively communicates problems to department staff and keep management and key parties informed until resolved.

    • Continuous Improvement

  • Gain knowledge of IPG technical services, EDI, and encourage customer usage when applicable.
  • Attend and complete in-house and / or professional training as required.
  • Be familiar with the use of the AS400 and PC's. Understand the basic concepts of IPG's Operations and supply chain systems and how they manage the flow of material.

    • Other Responsibilities

  • Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.
  • Provide excellent communication etiquette with active listening skills.
  • Follow all company policies and procedures.
  • Adhere to All Customer Service Core Values.
  • Keep Customer master database updated.
  • Ensure information in AS400 and sales automation are the same.
  • Provides general support to the sales team.
  • Perform other duties as required.

    • Essential Skills and Experience

  • Bachelor's Degree in business or related field (preferred)
  • 2 years Customer Service, or related field experience (preferred)
  • Knowledge of Packaging Industry a plus
  • Experienced in Microsoft Office, specifically Excel and Word.
  • AS400 Experience (preferred)
  • Strong Math Skills
  • Excellent communication etiquette with active listening skills.
  • Must be personable, have a passion for people and providing excellent Customer Service.
  • Must be detail orientated, results driven and conscientious.
  • Ability to multi-task and work in fast paced environment.
  • Must be a team player.
    • [job_alerts.create_a_job]

    Customer Support Representative • Carrollton, TX, US

    [internal_linking.related_jobs]
    Remote Customer Support Representative

    Remote Customer Support Representative

    TradeJobsWorkforce • 75326 Dallas, TX, US
    [filters.remote]
    [job_card.full_time]
    As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...[show_more]
    [last_updated.last_updated_30] • [promoted]
    B2B Sales Representative

    B2B Sales Representative

    UniFirst • Grapevine, TX, US
    [job_card.full_time]
    At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality.Wit...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Field Representative

    Field Representative

    RDSolutions formerly RetailData • Denton, TX, US
    [job_card.part_time]
    The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed retailers are succeeding, and RDSolutions is providing them with the con...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Sales Representative (50k-90k per year)

    Remote Sales Representative (50k-90k per year)

    Professional Careers • Denton, Texas
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are ready to schedule ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Representative

    Technical Support Representative

    Cornerstone TTS • Irving, TX, US
    [job_card.full_time]
    Join us as a Technical Customer Service Representative – Onsite in Irving, TX ️ What You’ll Do Conduct QA for home inspections : review photos, validate property details, guide users through self-in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Representative

    Sales Representative

    Sleep Number • Lewisville, TX, US
    [job_card.full_time]
    Sleep Number is a sleep wellness technology leader.For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds.We are ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Representative

    Sales Representative

    Globe Life Family Heritage Division • Arlington, TX, US
    [job_card.full_time]
    Globe Life Family Heritage Division Sales Professional.Looking to make an impact in a thriving work environment? If you’re a highly motivated self-starter, then come join Globe Life Family Heritage...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Representative

    Sales Representative

    Packaging Corporation of America • Carrollton, TX, United States
    [job_card.full_time]
    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Representative

    Technical Support Representative

    CornerStone Technology Talent Services • Irving, Texas, United States
    [job_card.full_time]
    Join us as a Technical Customer Service Representative – Onsite in Irving, TX ?️ What You'll Do Conduct QA for home inspections : review photos, validate property details, guide users through self-i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ASL Customer Support Representative

    ASL Customer Support Representative

    VirtualVocations • Grand Prairie, Texas, United States
    [job_card.full_time]
    A company is looking for an ASL Customer Support Representative (Remote).Key Responsibilities Provide exceptional customer service in ASL by addressing account-related and technical support inqui...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Support Representative-II

    Customer Support Representative-II

    LeadStack • Arlington, TX, US
    [job_card.full_time]
    Customer Support Representative-II.W2 Duration : 07 / 21 / 2025 - 09 / 30 / 2025 Location : 100% Remote.You're excited about this opportunity because you will. Proactively reach out to dashers to set clear de...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Support Representative

    Sales Support Representative

    Aerowave Technologies • Lewisville, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    At Aerowave Technologies, we measure success by the number of our clients' lives we connect.Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021.We have pr...[show_more]
    [last_updated.last_updated_variable_hours] • [new]
    Healthcare Customer Support Representative

    Healthcare Customer Support Representative

    Hornet Staffing, Inc, a GEE Group company • Irving, TX, US
    [job_card.full_time]
    The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Representative BC - Salt Lake City, UT

    Sales Representative BC - Salt Lake City, UT

    Fiserv • Denton, TX, US
    [job_card.full_time]
    Sales Representative BC - Salt Lake City, UT.Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way tha...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Denton, Texas
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Field Sales Representative

    Field Sales Representative

    AT&T • The Colony, TX, US
    [job_card.full_time]
    Job Description : Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connec...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Denton, Texas
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Product Support Sales Representative (PSSR)

    Product Support Sales Representative (PSSR)

    ASCO Equipment • Euless, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    ASCO Equipment has career opportunities for a Sales Representative in the.Texas Parts / Service Department.The Product Support Sales Representative will be responsible for obtaining and building rela...[show_more]
    [last_updated.last_updated_30]