Network and Security Service Delivery ManagerShrive Technologies LLC • Portland, Texas, USA
Network and Security Service Delivery Manager
Shrive Technologies LLC • Portland, Texas, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Manage and optimize the performance of security infrastructure (e.g. Lan / WAN Wireless Services Perimeter Security Services intrusion detection systems). Oversee the implementation and maintenance of security policies and procedures. Coordinate with internal teams (e.g. infrastructure operations security) and external vendors to ensure smooth service delivery. Track key performance indicators (KPIs) and metrics related to service delivery. Foster a collaborative and high-performing team environment. Identify training needs and facilitate professional development opportunities. Ensure projects are delivered on time within budget and meet quality standards. Manage project risks and issues escalating as needed. Coordinate incident response activities ensuring timely resolution and communication. Conduct root cause analysis (RCA) to prevent future incidents. Stay up-to-date with industry trends emerging technologies and best practices. Implement process improvements and automation to optimize service delivery. Strong understanding of network and security principles and technologies (Lan / WAN Wireless Firewalls Load Balancers intrusion detection / prevention VPNs etc.). Proficiency in project management methodologies (e.g. Agile Waterfall). Excellent communication interpersonal and presentation skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Experience managing teams and fostering a positive work environment. Relevant certifications (e.g. CISSP CISM Security) are a plus.
Role : : Network and Security Service Delivery Manager
Location : - Portland OR Day 1 Onsite
Job Description :
A Network and Security Service Delivery Manager oversees the delivery of network and security services ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation Regular Operations projects deliverables handling Major incidents and driving service improvements. Effective communication technical expertise and strong leadership skills are crucial for success.
Key Responsibilities :
Client Relationship Management :
Build and maintain positive relationships with clients.
- Communicate effectively with clients regarding service delivery incidents and projects.
- Gather client feedback and identify opportunities for service improvement.
Service Delivery Management :
Ensure the seamless delivery of network and security services according to agreed-upon SLAs.
Team Leadership and Development :
Provide guidance and support to team members.
Project Management :
Lead and manage Network and security-related projects from initiation to completion.
Incident and Problem Management :
Act as a point of contact for security incidents and service disruptions.
Continuous Improvement :
Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness.
Skills and Qualifications :
Key Skills
IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems
Employment Type : Full Time
Experience : years
Vacancy : 1
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Service Delivery Manager • Portland, Texas, USA
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