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Director-Operations, Diamond & Gemstone
Director-Operations, Diamond & GemstoneTiffany & Co. • New York, NY, US
Director-Operations, Diamond & Gemstone

Director-Operations, Diamond & Gemstone

Tiffany & Co. • New York, NY, US
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  • [job_card.full_time]
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Director Of Operations, Diamond And Gemstone

The Director of Operations, Diamond and Gemstone manages Serialized & Melee Diamond and Gemstone Operational Departments (including Lab Tech Dept) within the Tiffany Gemological Lab and Gemstone Acquisition. Ensuring the receipt, processing, inventory management and onward supply of all diamonds and gemstones take place with accuracy and efficiency. This position supports and develops Developmental staff and builds a culture that represents extraordinary customer service to our internal and external customers.

Key Accountabilities

  • Lead ongoing in-depth inventory analysis to continuously identify, develop and execute plans for stone movement. Manage the receipt, processing, inventory and supply of all diamonds ensuring efficiency of processes and accuracy of transactions.
  • Lead the creation, coordination and implementation of operational IT initiatives to increase operational efficiency and reduce risk within processes.
  • Enhance accuracy and efficiencies throughout the diamond and gemstone supply chain to enhance Tiffany & Co.'s competitive position in the industry.
  • Partner with the Global Grading Labs to develop and implement process efficiencies, furthermore enhancing process effectiveness.
  • Identify, evaluate, develop and continuously support all new or existing diamond industry technology and manage the implementation of all pertinent products including but not limited to laser inscription, clarity plotting and proportion-based measuring.
  • Partner with key business partners to create a plan for grading labs to achieve the diamond & gemstone flow needed to support company initiatives (fill rates, FIFO, technical initiatives, etc.)
  • Provide services to Acquisition team for operational tasks to include PO Writing and PO Maintenance.

Leadership

  • Oversee Diamond and Gemstone Operations with respect to operational personnel, budget, accuracy and value-added service.
  • Drive staff performance and accountability by setting and communicating clear performance expectations. Optimize utilization of the performance management process, cross training opportunities, maximize staff potential and foster a flexible work environment.
  • Consistently exhibit professional presence and behavior to inspire trust and integrity.
  • Represent the department in dealing with both internal and external business partners. Ensure strategic direction is aligned with key stakeholders and the goals of the business.

    • Inventory Management & Compliance

  • Identify opportunities and create business case for enhanced inventory control procedures including the implementation of technology to further support our business.
  • Establish inventory control procedures for both in-process and Tiffany Owned merchandise for all operational processes in grading labs (for both operational and technical departments) as well as inventory adjustment and cycle count approval procedures, including the record retention of associated documentation.
  • Manage the accuracy of inventory through a cycle count program aligned with Audit / Tiffany Compliance procedures.
  • Ensure compliance for Sarbanes-Oxley reporting, audit driven Initiatives, key safety accountabilities and the Business Conduct policy.

    • Business Acumen

  • Understand the overall business in order to provide effective strategies for achievement of goals and objectives.
  • Demonstrate an understanding of the cost / benefit analysis of action plans and their impact to the overall business.
  • Develop and track KPI's, goals and future project innovations.
  • Manage operational organizational structure to support changing climate and alignment with strategic initiatives.

    • Health, Safety and Corporate Policy Adherence

  • Actively demonstrate safety leadership by maintaining ongoing communication with all leaders and employees to ensure that safety is a key priority across the Pelham diamond operations to improve overall engagement in safety, wellness and environmental initiatives.
  • Ensure that all employees adhere to all company initiatives and policies including but not limited to Business Conduct and Corporate Governance.

    • Required Qualifications

  • Bachelor's Degree
  • 10 years managerial experience and employee development
  • Excellent computer skills, J.D. Edwards, MS Office
  • Must have creative, analytical and problem-solving skills
  • Ability to think strategically and independently
  • Excellent verbal and written communication skills with the ability to effectively interact with leadership
  • Strong interpersonal skills
  • Must comply and promote all company policies & procedures regarding safety, confidentiality, security, attendance, dress code
  • Some travel required

    • Preferred Qualifications

  • Knowledge of Tiffany business practices
  • Experience with JDE Software
  • 7-10 years' experience in Operations
  • Stone and process flow experience preferred

    • The hiring range for this position ranges from $165,495.00-$215,000.00. The rate of pay offered will be depending upon candidates' relevant skills and experience.

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    Diamond • New York, NY, US

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