Bilingual Customer Service Representative Spanish / English

Benefits :

• Bonus based on performance
• Health insurance
• Paid time off
• Competitive salary
• Training & development

About Us

We’re an award-winning, relationship-driven independent insurance agency with a heart for service. We work for our clients—not a single carrier—partnering closely with our team, community, and the companies we represent. . We provide training, and there may be occasional evening or Saturday shifts to support community events.

What we offer you

Wages and Compensation :

About You

Bilingual in English / Spanish : to help our life long bilingual clients

Friendly problem-solver who genuinely enjoys helping others

Detail-oriented with strong follow-through

Comfortable on the phone and at a computer.

Fast learner with a growth mindset

If this is you, let’s talk.

Experience; Requirements :

Job Responsibilities

Build and maintain relationships with clients, prospects, and carrier partners via phone, email, and written communication

Support teammates with follow-up and next steps for clients and prospects

Research and resolve coverage questions accurately and efficiently

Respond promptly to client requests by phone or electronically

Maintain organized client files and process routine correspondence (paper and multiple software systems)

Identify and cultivate new business opportunities

Assist with general office duties as needed

Professional & Personal Skills

Proficient with Microsoft Word, Excel, Outlook, and calculator

HawkSoft experience preferred (not required)

Fast, accurate typing

Excellent verbal and written communication

Organized, structured, punctual, and compliant with procedures

Patient, respectful, reliable, trustworthy, friendly, supportive, articulate

Kind, ethical, and honest

Paid licensing support

Experience; Requirements :