Community Manager

Job Description

Job Description

ELANDIS named as 2025 Best Places to Work in Multi-family is looking for experienced Community Manager.

At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

The Community Manager, under the direction of the Regional Manager, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry. The Community Manager is responsible for providing excellent customer service and coordinating all aspects of apartment community operations. The Community Manager supervises entire on-site staff (i.e., Assistant Community Manager, Leasing Consultant(s), Service Manager(s), Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), and Housekeeper(s) and is responsible for overseeing all work completed by a contractor or vendor. The Community Manager is fully accountable for all community operations.

AREAS OF RESPONSIBILITY TO INCLUDE (but not limited to)

Financial

Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company handbook and Standard Operating Procedures.

Maintain accurate records of all community transactions and submit on a timely basis any requested reports.

Assist Regional Manager with annual budgets and income projections in a timely and accurate manner.

Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses.

Ensure that all rents and late fees / check charges are collected, posted and deposited in a timely manner.

Oversee evictions, utility cut-offs, and manage collections for delinquency.

Provide constant vendor / contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

Ensure that purchase orders and invoices are accurately processed in operating system each week.

M a r k e ting / Leasing

Ensure community is meeting or exceeding its budgeted occupancy goal.

Maintain awareness of local market conditions and trends via shopping competitors, trade publications and professional organizations. Implement ideas for marketing community and improving resident satisfaction.

Ensure market surveys are completed regularly and suggest changes to the Regional Manager to community's rents, fees, and policies to stay competitive.

Confirm that leasing staff techniques are effective in closing new applications.

Ensure all prospective residents are welcomed to the community and given a community tour. Also, that all incoming phone calls from prospective residents are handled and proper guest card information is entered in operating system.

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up- to-date and proper information when requested by others.

Review and approve all applicants; confirm qualification and audit information in operating system.

Administrative

Audit and sign all lease documents, confirm file matches operating system.

Ensure that lease files are complete, and that completion of leases is being executed and maintained properly.

Document conversations and activity dealing with prospective residents and residents in lease file and operating system.

Responsible for office opening on schedule and condition of office and model apartments.

Attend any corporate sched