Customer Success Account Manager

Customer Success Account Manager

ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. ISC2 invites you to take an active role in helping us create a true sense of belonging across our organization an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

Position Summary

The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.

Responsibilities

Customer Retention & Success

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
• Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.
• Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.

Delivery Fulfillment

Account Operations

Growth & Lead Generation

Perform miscellaneous duties as assigned.

Behavioral Competencies

Excellent written oral communication / presentation, and relationship-building skills. Strong project management and organizational skills, with the ability to juggle multiple priorities. Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen. High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics. Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business. Self-starter who provides creative and pragmatic solutions to business issues and problems. A positive, results-oriented attitude, with a sense of enthusiasm.

Qualifications

Experience in education, certification, training services, Cyber strongly preferred. Proficiency with CRM systems, reporting tools, and order processing workflows.

Education and Work Experience

Bachelor's degree in related field preferred, or equivalent work experience. 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role.

Physical and Mental Demands

25% travel required; this may increase where needed and may be required on short notice. Remain in a stationary position, often standing or sitting, for prolonged periods. Work extended hours when needed. Regular use of office equipment such as a computer / laptop and monitor computer screens.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job Locations

US-Remote