Care Coordinator

Job Description

Job Description

Salary : $21-$23

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Care Coordinator is responsible for scheduling, organizing and managing all aspects of member healthcare maintenance and treatment. Duties include helping patients complete paperwork, communicating with a healthcare team about a patients treatment plan and educating patients about resources and options for managing their health.

WHERE YOULL WORK

This position is hybrid. You will work from home and service members as needed in the West San Bernardino County region. Standard business hours are Monday through Friday from 8 : 30 am to 5 : 00 pm.

WHAT YOULL DO

• Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP)
• Complete referral process when necessary
• Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
• Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
• Work with healthcare professionals, community and social support services, and other company employees
• Document evidence of care in the members record in a concise and timely manner using the EHR system
• Routinely check in or schedule appointments with assigned members
• Maintain documentation of all member encounters to complete established reporting requirements
• Communicate with providers and care team regarding member progress and care needs
• Explain and translate information related to the members care to and on behalf of the member, when necessary
• Identify and follow up on all referrals made to assure continuity of care and that member / family needs have been met
• Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
• Address member questions and process member requests in a timely manner
• Investigate and direct member inquiries or complaints to appropriate staff members, including follow ups to ensure satisfactory resolution
• Follow established policies to enroll and disenroll members
• Maintain knowledge of community services and resources available to members including housing resources, financial / income assistance, transportation assistance and food assistance
• Follow established protocol around patients experiencing pain, safety concerns and / or mental health concerns and creates safety plans, if necessary
• Recognize signs of child and elder abuse and report appropriately to Child / Adult Protective Services
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required

WHO YOU ARE

WHAT YOULL NEED

NICE TO HAVES

WHAT YOULL ENJOY

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.