On-Call Talent Service Coordinator

The Opportunity

We are looking for an On-Call Talent Service Coordinator to join our team! As part of the Live Show Team, you will greet all guests when they arrive to the TV studio building and support each guest before and after live show presentations by providing exceptional customer service while managing department logistics.

Who We Are

The Talent Services Team are the main Guest Services contacts for on-air guests while they are at the HSN TV studios for live show presentations. Whether it's greeting on-air guests as they arrive in the studio, handling tricky situations with high profile individuals, or informing the studio team of a last-minute change, the Talent Service Coordinator is available quickly and cordially.

Your Impact

Greet on air guests upon arrival, ensure they have all necessary information for live show preparation, review their schedule and communicate show changes, and assign guests to their greenroom

Partner with production teams for updates and specific requests to guarantee an exceptional guest experience – be attentive and supportive to guests' needs

Provide extra support and guidance to new HSN on-air guests

Guide communication between On-Air Talent, On-Air Producers, Assistant Producers, vendor representatives, and show support staff

Communicate guest arrivals, greenroom assignments, and pertinent guest information to Assistant Producers throughout the day

Outfit on air guests with appropriate audio equipment prior to airtime.

Escort on air guests to the set / studio for on-air presentations, secure a microphone check, and ensure they arrive.

Address and troubleshoot concerns / issues quickly.

Manage greenroom assignments and ensure greenrooms are maintained properly clean, organized and fully stocked with supplies

Create daily microphone assignments and inventory audio equipment daily

Perform administrative tasks such as : arranging ground transportation, registering vendor representatives, submitting maintenance requests, organizing / maintaining supplies inventory and guest items, etc.

Perform additional tasks as assigned during high profile events, live concerts, and celebrity visits

What You Bring

Experience in TV or related field (concierge, guest service).

Experience with providing exceptional customer service or guest experience.

Proficient in Microsoft.

Physical Requirements : Able to lift, carry, push, pull 5-10 lbs, Able to kneel, squat, bend, reach and ability to stand for long periods of time.

On-call schedule could vary week to week to accommodate 24 / 7 environment, including nights and weekends.

Youexperience

3+ years experience working with talent, hosts, celebrities, and / or high-profile clients

BA / BS in TV / Film / Theater / Communications or Service Industry experience

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Curated Experiences. Infinite Possibilities.

Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!

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