Senior Director, Compliance Governance & Operations

Senior Director, Compliance Governance & Operations

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2025 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

As Flex scales rapidly, the strength of our compliance infrastructure is mission-critical. Maintaining the legal right to operate, consistently meeting bank partner expectations, and embedding a culture of compliance across the enterprise are the foundations of our growth.

We are seeking a seasoned and strategic compliance leader to serve as Head of Compliance Governance and Operations, providing oversight and guidance to established, high-performing teams managing Flex's Compliance Management System (CMS) and License & Exam Management (LEM). These functions are already staffed with skilled professionals; your role is to ensure priorities are set, execution remains precise, and the teams are positioned to scale alongside the business.

As a leader in Flex's Compliance organization, you will shape team strategy, represent Compliance in senior forums, and strengthen cross-functional collaboration. Your oversight will ensure Flex sustains its regulatory approval to operate, consistently meets exam and audit expectations, and deepens trust with our bank partners and regulators.

This is a hybrid position with on-site expectations of 3 days per week in our New York or SF Headquarters. For candidates outside of the NY / NJ / SF area, you may be eligible for our relocation assistance program.

What You Will Do

Compliance Management System (CMS)

• Provide strategic oversight of a team that operates Flex's enterprise-grade CMS, ensuring integration of policies, training, complaints, vendor oversight, and regulatory engagement.
• Ensure internal compliance policies are maintained and updated in line with federal and state laws, and bank partner requirements.
• Oversee the framework for role-based training programs and ensure adaptability to risk exposure, job function, and regulatory changes.
• Govern complaint management processes, reinforcing accountability for timely responses, effective remediation, and organizational learning.
• Ensure third-party risk management standards are consistently applied through vendor due diligence and oversight.
• Represent Flex with regulators and bank partners, reinforcing transparency and credibility while supporting the team's execution.

License & Exam Management (LEM)

Leadership & Cross-Functional Partnership

Who You Are

Why Join Us

This role is central to maintaining Flex's license to operate and reputation with regulators, partners, and customers. You'll gain :

If you're passionate about building compliance programs that protect, enable, and scale with the businessand thrive in fast-moving, high-accountability environments, we'd love to meet you.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY / NJ / CA, the base salary pay range will be $283,000 - $312,000. For all other states, the base salary pay range will be $255,000 - $281,000.

Life at Flex :

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self-aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer :

For full time non-US employees, we offer :