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Insurance Customer Service Rep
Insurance Customer Service RepMatt Devine Agency • Andover, MA, US
Insurance Customer Service Rep

Insurance Customer Service Rep

Matt Devine Agency • Andover, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

The Matt Devine Agency is one of the top five agencies in the country and the largest in Georgia. Were expanding into Massachusetts with the same winning formula : a culture-first approach and a team that thrives on excellence. We foster a professional yet relaxed environment where high performers thrive without micromanagement. From daily virtual huddles to performance awards and career advancement, we ensure our team members feel empowered, valued, and part of something bigger.

Were hiring a full-time Insurance Customer Service Representative to help support and grow our client base. In this role, youll provide high-level service, build client relationships, and identify opportunities to offer additional protection. This position offers a structured Monday through Friday schedule with the flexibility to work from home.

  • Base Salary starting at $48,000
  • Commission and bonuses average a year $27,000+
  • Medical stipend : $3,000 annually
  • Estimated first-year total compensation : $78,000+

If you're passionate about helping others and want to be part of a high-performing team, apply today!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Holidays Off

Advancement Opportunities

Ongoing Training Seminars

Performance Bonuses

Team Building Activities

Health Insurance Stipend

Monday - Friday (8am - 5pm)

Responsibilities

  • Build strong, long-term relationships with clients
  • Respond to client inquiries with professionalism and care
  • Identify and pursue cross-sell and upsell opportunities
  • Process policy updates, changes, and endorsements
  • Schedule client appointments and follow-ups
  • Maintain clear, timely, and positive communication

    • Requirements

  • Property and Casualty license
  • Previous insurance experience preferred but not required
  • Strong attention to detail and service-oriented mindset
  • Excellent written and verbal communication skills
  • Self-motivated with a team-first attitude
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