Outreach & Enrollment Supervisor

Job Description

Job Description

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly ("PACE") in collaboration with our leading healthcare partners, including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

Habitat Health is growing, and we're looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https : / / www.habitathealth.com.

Role Scope :

This is an opportunity for a mission critical leader. The Outreach & Enrollment Supervisor is responsible for closely developing and managing a team of Habitat Health Outreach Specialists, Enrollment Specialists, and Intake Coordinator, as well as key community partners. Critical job responsibilities will include ensuring prospective participant enrollment success, managing the team's individual and overall performance against targets on a monthly and yearly basis, and supporting the sourcing and maintaining of local outreach channels for prospective participants. This supervisor will be responsible for leading new participant growth efforts for the Sacramento Center location, including ensuring future prospects have a comprehensive financial and functional assessment and meet all compliance requirements by DHCS and CMS to enroll in our PACE program.

The Outreach & Enrollment Supervisor will also be part of the Sacramento Center's leadership team and work cross-functionally to ensure that new participants thrive at our centers and Habitat Health continues to be a great place to work for our team members. The Outreach & Enrollment Supervisor is expected to review metrics daily, support growth initiatives, coach staff members and ensure the Outreach and Enrollment team operates smoothly and successfully in collaboration with the Sacramento Center's Executive Director and Habitat Health's Growth leadership.

Core Responsibilities & Expectations for the Role

• Manage and develop a team of 5-10 quota-carrying Outreach and Enrollment Specialists, as well as Intake Coordinators, across 1-2 PACE centers
• Carry and deliver against targets for monthly team contribution to participant growth
• Develop both the long-term vision and strategy for the team while managing day-to-day Outreach & Enrollment team operations
• Provide an unmatched experience for participants and prospects
• Troubleshoot bottlenecks and proactively remove operational obstacles
• Provide real-time guidance on complex cases, eligibility considerations, family dynamics, and barriers to enrollment
• Develop and implement strategies to identify and strengthen referral pathways with community organizations, providers, and partners in the greater Sacramento area
• Support Outreach Specialists and the Growth leadership team on local marketing events to engage key stakeholders in the greater Sacramento area
• Be an ambassador in the local community to help engage prospects – building relationships with other healthcare providers, social / community organizations, and marketing partners
• Identify and share best practices across the organization
• Provide skill training, mentoring, and quality checks on participant and prospect engagement
• Conduct auditing efforts to ensure quality assurance and to meet DHCS and CMS guidelines
• Recruit, retain, and nurture team of Outreach & Enrollment Specialists with high potential and strong performance history
• Serve as a cross-functional leader by collaborating across the organization, including supporting key strategic initiatives related to center and clinical operations, participant experience and journey, and health plan operations as they intersect with the Outreach & Enrollment team
• Represent the Sacramento Outreach & Enrollment team at both the Growth leadership and Sacramento Center leadership levels, facilitating cross-functional engagement to align on and drive progress against key initiatives

Qualifications :

Nice to have :

Compensation :

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for medical / dental / vision insurance, paid parental leave (birthing and non-birthing parents), short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $83,000 - $103,00 and is bonus eligible. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

Vaccination Policy, including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role. Requests for reasonable accommodations due to an applicant's disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity, Equity, and Inclusion :

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the 'Rip-offs and Imposter Scams' option : https : / / reportfraud.ftc.gov / # / .