Director of Customer Service

A company is looking for a Director of Customer Service.

Key Responsibilities

Develop and execute a customer service strategy aligned with company growth goals

Oversee daily customer service operations and manage third-party call centers

Analyze churn drivers and implement corrective action plans

Required Qualifications

8+ years of progressive customer service leadership experience

3-5 years in food manufacturing, meal kits, subscription services, e-commerce, or CPG preferred

Proven experience scaling customer support operations in high-growth environments

Experience managing outsourced call centers

Familiarity with CRM platforms (Zendesk, Salesforce, Freshdesk, etc.)