Patient Account Collector

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Patient Account Collector - Healthcare Collections

Support Patients. Ensure Payment. Strengthen Care.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections , medical billing , or patient account services , this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.

In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA .

What You'll Do -Essential Job Functions

• Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
• Perform insurance follow-up and skip tracing for unreachable accounts.
• Document all collection efforts and account updates accurately in the system.
• Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
• Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
• Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
• Maintain confidentiality and security of all patient and company information.

What You Bring

Why Join Rotech?

Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance.

Qualifications

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

Qualifications

Required Education & Experience

Preferred Background

Skills & Competencies

Technical Proficiency

Physical Requirements

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.