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Survey Programmer
Survey ProgrammerKnit • Boston, MA, United States
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Survey Programmer

Survey Programmer

Knit • Boston, MA, United States
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  • [job_card.full_time]
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Survey Programmer

The Knit Survey Programmer's purpose is to ensure efficient and accurate study programming of all Knit surveys to meet and exceed customer expectations. This role is critical to our business because it provides a smooth, high-quality customer experience.

Responsibilities include :

  • Review customers' study designs and formulate recommendations to optimize questionnaires for successful programming and data outputs.
  • Accurately program all of the Knit studies into Qualtrics and the Knit dashboard.
  • Conduct quality control checks to ensure error-free surveys.
  • Ensure completion of survey programming by established deadlines and / or notifying teams with alternate plans when necessary.
  • Identify and implement innovative programming techniques and non-standard solutions to programming challenges when needed.
  • Integrate complex logic (display logic, branching, skip logic, termination logic, etc.), graphic, multimedia, and specialty survey components when needed.
  • Provide technical support and guidance on survey programming best practices.
  • Coordinate with Research and Customer Success team members to ensure successful survey fielding and project completion.
  • Accurately and efficiently clean raw data in CSV exports for seamless uploading into Knit.

Objectives & Key Results (OKRs) :

  • 100% of programming errors caught before soft launch.
  • 100% of projects are optimized for display and for analysis in Knit once we hit go in soft launch (e.g. question type, filters / cuts, HVs, etc.).

    • Required Skills & Experiences :

  • Fluent in written and verbal English.
  • Exceptional communication skills with the ability to communicate directly with Knit's US-based customers via email (occasionally, via Zoom calls).
  • Experience in a client-facing role.
  • Expert proficiency (6+ years) in survey programming software platforms, specifically Qualtrics. The candidate must be comfortable creating surveys with complex question types, survey flow logic, display and skip logic, embedded variables, and basic JavaScript.
  • Knowledge and experience using JavaScript, HTML, and CSS.
  • At least 3+ years of experience in Market Research (ideally having previous experience with large market research companies such as IPSOS, Kantar, Nielsen, Gartner, etc.).
  • Highly detail-oriented with a perfectionist attitude.
  • Ability to program surveys quickly and efficiently, with the ability to meet quick deadlines.
  • Bonus : Experience fielding online surveys using Cint (Lucid), InnovateMR, Prodege, etc.

    • Benefits :

    Upon joining the Knit team, you will receive a competitive salary, Healthcare Coverage, a company-issued laptop, contributions to the Employee Provident Fund (EPF), holiday time-off, and more!

    Our Company Values :

    We are the Championship Team. This means we :

  • Are 1% better every day : We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
  • Play to win : We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
  • Keep the main thing the main thing : Identify what has the biggest impact and prioritize to focus on it.
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