Clinical Specialist, RN - Contact CenterVNS Health • New York, NY, US
Clinical Specialist, RN - Contact Center
VNS Health • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Collects and compiles necessary medical and social information and utilizes clinical expertise, VNS Health policy and procedure and approved guidelines to assess the physical, social, and psychological needs of patients calling the Contact Center after-hours. Utilizes assessment data, clinical expertise, VNS Health policy and procedures and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter. Refers inquiries to an appropriate resource or level of care. Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller's problem. Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and / or program to ensure individual patient situations requiring supervisory attention are met. Coordinates after hours care of patients by contacting field staff, MD's, patients, family members, contacts and / or vendors to ensure continuity of care after hours. Provides report on significant events, plan of care changes and other patient / caregiver issues requiring further action and / or follow-up to respective team. Supports field staff after-hours; consults and collaborates with clinical management to resolve complex issues with clinical information received. Assists with orientating new nurses to the Contact Center RN role and responsibilities Keeps abreast of new nursing trends and assumes responsibility for professional growth; maintains high levels of clinical knowledge and skills. Participates in on call coverage as needed to ensure department operational needs are met. Participates in special projects and performs other duties as assigned. License and current registration to practice as a Registered Professional Nurse in New York State required Hospice and Palliative Nurses Association (HPNA) certified preferred Associate's Degree in Nursing required Bachelor's Degree in Nursing preferred Minimum of two years of experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and / or Management required Clinical competence in nursing required Ability to multitask in a fast-paced setting required Demonstrated ability to listen attentively, evaluate calls, and use judgment in a time sensitive environment required Effective oral / written communication, analytical, interpersonal and leadership skills required Proficient in the use of a personal computer preferably Microsoft Windows preferred
Overview
Triages incoming calls from patients and / care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. Communicates and coordinates care of patient when regional centers are closed. Works under general direction. The shift for this role is Monday through Wednesday, 4 : 00 p.m. - 12 : 00 a.m. and Saturday & Sunday, 6 : 00 a.m. - 2 : 00 p.m.
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 3 0 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities.
What You Will Do
Qualifications
Licenses and Certifications :
Education :
Work Experience :
Pay Range
USD $85,000.00 - USD $106,300.00 / Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24 / 7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
[job_alerts.create_a_job]
Contact Center Specialist • New York, NY, US
[internal_linking.similar_jobs]
When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology...[show_more]
Synergy Medical Staffing is seeking a travel Physical Therapist for a travel job in Neptune, New Jersey.Job Description & Requirements.
Shift : 5x8 Days, 08 : 00 : 00-16 : 00 : 00, 8.When you join Synerg...[show_more]
AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area.
With more than 30 medical offices across New York Cit...[show_more]
Job Title : Clinical Leader Department : Long Term Care Location : DeMay Living Center Hours Per Week : 40 Schedule : Days, 7a-330p Sign-On Bonus : Up to $20,000 SUMMARY : The Clinical Leader ...[show_more]
Our team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed.With a culture rooted in ...[show_more]
Vetted is seeking a RN - Clinical for a travel job in Bronx, New York.The assignment starts on ASAP and is 14 weeks long with 8 hour shifts 5 days a week.
You must live 60 miles away from the facili...[show_more]
Title : Clinical Nurse Navigator.As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices.
Responsible for ensuring optimal continuity of care for ...[show_more]
We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need.
We've become the leading independent nonpro...[show_more]
The challenges of affordable healthcare continue to create new opportunities.Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are exp...[show_more]
Company Description ForTecMedical is an industry leader, dedicated to improving patient health.Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies...[show_more]
Job Title : RN Location : Monmouth Medical Center Department Name : Nursing Float Pool Req # : 0000206011 Status : Hourly Shift : Night Pay Range : $45.
Pay Transparency : The above reflects the anticipated...[show_more]
Apply today and become a valuable member of Modivcare PCS.Modivcare Personal Care Service, is looking for a.You will have the opportunity to make a meaningful impact on the lives of our clients and...[show_more]
Star Pediatric Homecare by Abound Health is seeking a Pediatric RN Clinical Manager to join our Clinical Leadership team in Hudson County, NJ!.
In this full-time, 40-hour per week role, you will rep...[show_more]
Triages incoming calls from patients and / care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources.Communicates and coord...[show_more]
Mackenzie Stuart is excited to partner with a leading regional provider of multidisciplinary therapy services in their search for a passionate Clinical Director (Physical Therapy) to join their hig...[show_more]
New York Eye and Ear Infirmary of Mount Sinai.Clinic RN for positions in New York, NY.The ideal candidate will possess a current NY license.
This is a 12H Nights, 19 : 00 : 00-07 : 00 : 00, 12.RN License an...[show_more]
Clinical Solution Specialist - Patient Monitoring (Travel : Metro NYC).Bring your passion for patient care and technology to this role where you’ll be responsible for providing clinical customer sup...[show_more]
Mount Sinai Health System - Doctors Faculty Practice.[show_more]
Clinical Sales Specialist (Upper Manhattan, NY)
Cordis • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Physical Therapist
Synergy Medical Staffing • Neptune City, NJ, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Clinical Services Supervisor (Registered Nurse) - East New York
EmblemHealth • Brooklyn, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Leader - Long Term Care
Rochester Regional Health • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Physical Therapist Clinical Specialist - Full Time
Hackensack Meridian Health • North Bergen, NJ, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
RN - Clinical in Bronx, New York - $2,629 / week
VETTED • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Navigator
Weill Cornell Medical College • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Marketing Specialist
Child Mind Institute • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
A&G RN Coordinator
Metropolitan Jewish Health System • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Technology Specialist
ForTec Medical • Englewood, NJ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Specialist (Hiring Immediately)
Monmouth Medical Center • Oceanport, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical : RN Clinical Supervisor- Per Diem
ModivCare • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
RN Clinical Manager
Abound Health • Jersey City, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Specialist, RN - Contact Center
VNS Health • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Clinical Director
Mackenzie Stuart • Brooklyn, NY, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
RN - Clinic
New York Eye and Ear Infirmary of Mount Sinai • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Critical Care Nurse - Clinical Solution Specialist (Patient Monitoring) - Metro NY
Philips • Brooklyn, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
RN - Clinic
Mount Sinai Health System • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]