Job Title : Service Manager
Company : McCarthy Tire Service
McCarthy Tire Service is seeking a hands-on Service Manager to lead daily operations of our service and warehouse departments . This is a working manager position , meaning the Service Manager is actively involved in day-to-day service, warehouse, and yard activities while also providing leadership, coordination, and oversight to ensure safe, efficient, and high-quality operations.
The Service Manager is responsible for directing and distributing commercial tire service work, overseeing technicians, and ensuring customer needs are met in a timely, effective, and safe manner.
Key Responsibilities
- Provide daily direction and distribution of service work orders to commercial tire technicians
- Actively work alongside the team in service, warehouse, and yard operations as needed
- Manage service technicians to meet and exceed monthly revenue goals
- Control and manage overtime based on business volume
- Create and manage staggered employee work schedules
- Monitor quality and safety of all service work performed
- Generate and manage computer work orders for all products and labor
- Assist the sales department with scheduling incoming shop work
- Review, correct, and close work orders within required timeframes
- Submit service department payables to the Location Manager for approval, including :
Purchase Orders
Accounts PayableScrap tire disposal processing (OOSTA)Create, edit, match, and close AS400 work orders (quotes, estimates, standard and generic)Review and correct negative and zero-cost inventory issuesAssist with new hire orientation and employee schedulingSupport pricing of products for in-house customersSchedule maintenance for domiciled company vehiclesService, Warehouse, and Yard Duties
Stock product and maintain accurate inventory levelsAssist with loading and unloading deliveriesPerform general warehouse and yard work, including organization and cleanupAssist with barcoding and inventory managementOversee shop, warehouse, and yard cleanliness and organizationManage tooling and training needs for service technicians and mechanicsBilling and Administrative Duties
Review work orders for accuracy prior to closingWork with billing staff to ensure correct tire billing, customer numbers, and billing codesAssist with billing as neededEnsure work orders are closed within 72 hours of generationSpecialized Knowledge
Knowledge of commercial tire construction, MRT process, and tread designsKnowledge of commercial tire service procedures and safety requirementsAbility to match customer applications with appropriate product offeringsTIA Certification preferredSkills and Abilities
Computer literateAbility to read and write store and operational reportsStrong customer service and problem-resolution skillsAbility to interact effectively with all levels of the organization and customer baseStrong leadership skills with the ability to manage and motivate a teamAbility to work independently with minimal supervisionAbility to work effectively under pressure and time constraintsAbility to learn quickly and take on new responsibilitiesWhy Join McCarthy Tire?
At McCarthy Tire, you're not just starting a jobyoure building a career with a company that values your growth, safety, and success.
Strong safety culture & paid training We invest in your safety and development from day one.Weekly pay Get paid reliably and on time, every week.Medical, Vision, & Dental benefits Comprehensive coverage to support you and your family.Paid holidays & PTO Enjoy a healthy work-life balance with paid time off.Check out our full list of benefits : www.mccarthytire.com
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.
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