Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Peggy has been a State Farm agent since 1988 and leads a growing team where new hires can thrive. She offers a supportive, professional environment that values growth and development, including a bonus after licensing and opportunities to build a lasting career.

As a longtime resident of Orange County, Peggy combines her deep community ties with over three decades of expertise to create a workplace where team members not only serve clients but also feel valued, supported, and part of something bigger. If youre looking to join a team with stability, experience, and room to grow, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Peggy Bates - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.