Director, Regional Branch Experience

Summary of Role:

As a Director Regional Branch Experience you will serve as the face of Broadview in the community balancing hospitality with operational excellence. Youll cultivate a people-first culture drive business results and build strong community relationships that support Broadviews long-term growth.

Essential Responsibilities:

• Nurture a people-first hospitality environment where every member interaction reflects care attentiveness and respect while ensuring consistently exceptional experiences.

• Ensure branches operate with consistency accuracy and efficiency through strong process management audit readiness and service standards.

• Inspire coach and empower your team through regular in-person engagement clear goal setting and ongoing development and succession planning.

• Drive member and product growth by aligning local execution with organizational strategy across lending digital adoption and deposit engagement.

• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition partnerships and brand loyalty.

• Create a high-performance culture by setting clear expectations recognizing contributions and addressing gaps with clarity and support.

• Partner cross-functionally to drive shared outcomes enhance member value and reduce operational friction.

• Equip branch leaders with the tools training and autonomy needed to meet the needs of their teams and members effectively.

Minimum Job Qualifications:

• Associates degree from an accredited institution or equivalent combination of experience and education.

• 57 years of progressive leadership experience including direct branch management

• 3-5 years of sales and service experience; financial services industry experience preferred

• Track record of leading high-performing teams in a service-driven environment

• Strong business acumen with comfort in performance metrics technology and operational oversight

• Proven ability to lead teams through change and deliver strong performance outcomes

• Commitment to hospitality community engagement and employee experience

• Strategic mindset with the ability to connect vision to execution

• Ability to travel throughout the assigned region

Compensation:$97371.00 - $126582.00 plus a competitive benefits package