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RMS Support, Implementation and Learning Coordinator
RMS Support, Implementation and Learning CoordinatorPeopleCaddie • Chicago, IL, United States
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RMS Support, Implementation and Learning Coordinator

RMS Support, Implementation and Learning Coordinator

PeopleCaddie • Chicago, IL, United States
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  • [job_card.full_time]
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Job Description :

Title : RMS Support, Implementation & Learning Coordinator

Client : Fortune 500

Location : Chicago, IL (Remote)

Pay : $55 per hour (W2)

Duration : 6+months

Travel : Occasional Travel (up to 20%)

Overview

We are seeking an experienced RMS Support, Implementation & Learning Coordinator to join our global revenue management and systems support team. This role plays a critical part in supporting hotels and regional / corporate teams worldwide in the effective use of current and next-generation reservation and revenue management systems.

The ideal candidate is highly organized, technically adept, and experienced in system implementation, maintenance, and training documentation. You will partner with cross-functional teams to streamline processes, enhance system adoption, and ensure operational excellence across a global network.

Key Responsibilities

  • Provide end-to-end support for revenue and reservation systems, including implementation, training, and process documentation.
  • Develop and maintain standard operating procedures (SOPs), user guides, quick reference materials, and translations.
  • Coordinate implementation checklists to guide properties through pre-, mid-, and post-launch phases.
  • Assist in the operational rollout of system enhancements and process improvements.
  • Organize and track training for all revenue management systems-registering participants, managing communications, and reporting completion metrics.
  • Collaborate with global training and support teams to ensure consistent messaging and knowledge sharing.
  • Manage multiple systems, including IDeaS G3 RMS, SynXis, Opera / Opera Cloud, Envision, and RMT .
  • Support and communicate effectively with hotel, regional, and corporate stakeholders to troubleshoot issues and deliver training updates.

Qualifications & Experience

  • 2+ years of experience in a hotel industry coordinator-level role, preferably in revenue management or revenue systems.
  • Experience with IDeaS G3 RMS and SynXis required.
  • Working knowledge of Opera / Opera Cloud, Envision, and other revenue systems strongly preferred.
  • Proven ability to create and maintain SOPs, user guides, and training materials.
  • Strong project coordination and communication skills with experience managing multiple global stakeholders.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook) .
  • Ability to operate effectively in a fast-paced, complex corporate environment.
  • Additional language proficiency (Mandarin or Spanish preferred) is a plus.
  • Willingness to travel up to 20% as needed for training or implementation support.

    • Education

  • Bachelor's Degree preferred (Hotel Management, Business, or related field ideal).
  • Equivalent combination of education and relevant work experience will be considered.

    • #PCIT #HOSPITALITY

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