Linux Technical Support Representative

Overview

Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Linux Technical Support Representative will troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms, coordinating with Field Support Technicians via telephone to change hardware and software configurations, field testing new applications on live systems, and satisfying customers via verbal communications regarding any product related needs. 2-3 years Linux experience and knowledge a must Description : Working with Linux based technology Troubleshoots hardware and software issues across multiple Microsoft Windows and Linux platforms. Demonstration of excellent customer service skills with frequent customer interaction. Assist customers via verbal communications regarding any product related needs. Coordinating with Field Support Technicians via telephone to change hardware and software configurations. Field testing new applications on live systems. Document detail of customer interactions accordingly and provides follow up as needed. What You'll Need One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience Linux experience and knowledge a must 2 years customer service experience 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking Superior listening skills Strong written and oral communication skills Position can require overtime, non-standard schedules and evening or night shifts Benefits IC Solutions offers comprehensive benefits to all regular-full time employees : Medical w / prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits ( short term, long term disability and many more) options may be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.