Account Resolution Specialist

A company is looking for an Account Resolution Specialist to support loan resolution efforts through proactive outreach and customer-focused solutions.

Key Responsibilities

Conduct high-volume outreach to engage borrowers regarding past-due federal student loans

Assess borrower situations and explain available repayment or relief options

Document borrower interactions and outcomes in internal databases accurately and timely

Qualifications

High school diploma or GED required; equivalent experience considered

Prior experience in collections, call center, or customer service environments

Working knowledge of Microsoft-based systems and ability to navigate multiple platforms

Professional demeanor with a customer-focused mindset

Ability to interpret procedures and apply sound judgment in borrower interactions