Sales/Stock Clerk

TITLE: Sales/Stock Clerk

REPORTS TO: Second Hand Rose Store Manager

CLASSIFICATION: Part Time Non-Exempt

GENERAL DESCRIPTION & QUALIFICATIONS: The Sales/Stock Clerk is responsible for generating sales, providing customer service, operating a cash register, greeting and assisting donors, sorting, organizing and pricing donated items, and stocking merchandise for sale in the store.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Implement agency and program mission and empowerment philosophy.
• Administer and implement Turning Point and Second Hand Rose policies and procedures.
• Maintain agency policy on confidentiality.
• Generate sales of merchandise.
• Ensure the highest level of customer service and donor relations. Interact with donors and customers to answer questions and solve problems. Provide a friendly, service-oriented environment by greeting and acknowledging every guest and assisting as needed.
• Supervise volunteers working in your area to ensure they are doing it correctly. Offer coaching if needed.
• Maintain knowledge of current sales.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountability at the cash register.
• Maintain complete and accurate records as required
• Create and maintain in-store and window displays.
• Keep log book for furniture, estate sale and special pickups.
• Responsible for the upkeep of donor station at back door. Maintain supply of donor receipts, pens, handouts.
• Rearrange and/or rotate furniture and merchandise as required to ensure optimal traffic flow, display and safety.
• Assist cashier on duty to ensure proper customer service.
• Sort, price and stock merchandise for sale in the store.
• Assist in floor moves, merchandising, display maintenance and general store/backroom organization.
• Responsible for following SHR safety procedures and for maintaining a safe and clean environment inside the store and backroom, as well as the outside premises of SHR.
• Be able to perform the basic functions of the day-to-day store/backroom operations of SHR.
• Be aware of store surroundings, report all possible shoplifters to management, or call the police if management is not immediately available.
• Be aware of and adhere to Second Hand Rose policies with regard to staff purchases. Report all possible losses to management.
• Keep store manager (or Key Holder) informed of all potential problems.
• Participate in applicable staff, committee meetings, and other meetings deemed necessary by Turning Point.
• Conduct relationships with SHR and agency staff and volunteers to promote mutual respect and a positive and productive work environment.
• Notify the SHR Store Manager, or Chief Fund Development Officer of any emergency situations that may affect Turning Point staff and clients.
• Perform all other duties as assigned by the SHR Store Manager

Working Conditions:

• Must be able to work independently
• Allows for flexibility in schedule and job function
• Must be able to lift 25-50 pounds.
• Must be able to stand for extended periods of time.
• Must be available to work week-ends.
• Must be able to work flexible hours.
• Must be prepared to work in all weather conditions.

OTHER REQUIREMENTS: Must pass central registry and criminal background check as a condition of employment.