Guest Experience Specialist

Job Description

Job Description

We are located in Mall of America! Copy & paste the link below to learn more about our company & the role :

https : / / drive.google.com / file / d / 1C4NFrbRO6VKIzk63h - 9unQdAjMw3tE2T / view?usp=sharing

THE ROLE :

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day !

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.

HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Using TEG’s Party Host Practices

○ Prepare the party venue

○ Connect with guests

○ Keep the energy high

○ Customize the experience

○ Make sure everyone leaves happy

○ Courtesy

○ Cleanliness

○ Communication

○ Checking in guests

○ Coordinating game start times with Team Leader

○ Answering the phone

○ Accurately booking reservations

○ Extend the invite

○ Keep the party going

○ Encourage party favors

REQUIREMENTS

KNOWLEDGE, SKILLS, & ABILITIES

BENEFITS FOR FULL TIME TEAM MEMBERS