Receptionist

Receptionist

The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist.

Work schedule and is subject to change if necessary :

Mondays 12 pm 9 pm

Tuesdays 9 am 6 pm

Thursdays 12 pm 9 pm

Fridays 9 am 6 pm

Rotating Saturdays 9 am 6 pm

Rotating Sundays 10 am 6 pm

The ideal candidate has a high school diploma or GED and previous retail and / or customer service experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees : Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical / office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Qualifications