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Office or Remote Live Chat Support Agent
Office or Remote Live Chat Support AgentRemote Staffing • Long Beach, CA, US
Office or Remote Live Chat Support Agent

Office or Remote Live Chat Support Agent

Remote Staffing • Long Beach, CA, US
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  • [job_card.full_time]
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Live Chat Support Agent

We are seeking a motivated and customer-focused Live Chat Support Agent to join our team, either onsite or remotely. This role plays a vital part in delivering timely, accurate, and friendly support to our customers through live chat channels. As a Live Chat Support Agent, you will be the first point of contact for customers seeking assistance, helping to resolve inquiries efficiently while maintaining a positive experience. This position offers the flexibility to work from the office or remotely, making it ideal for candidates who thrive in dynamic communication environments.

Key Objectives :

  • Provide prompt and professional live chat support to customers.
  • Resolve customer inquiries, issues, and requests with accuracy and empathy.
  • Maintain high customer satisfaction through effective communication and problem-solving.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Contribute to continuous improvement of support processes and knowledge base.

Responsibilities :

  • Respond to customer inquiries via live chat promptly and professionally.
  • Identify customer needs and provide appropriate solutions or escalate when necessary.
  • Document interactions accurately and update customer records.
  • Manage multiple chat conversations simultaneously while maintaining quality.
  • Stay informed about product updates, policies, and procedures to assist customers effectively.
  • Work collaboratively with team members and other departments to ensure seamless customer service.
  • Meet or exceed individual and team performance goals related to response time, resolution rate, and customer satisfaction.

    • Qualifications :

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service, preferably in live chat or digital support environments.
  • Excellent written communication skills with strong attention to detail.
  • Ability to multi-task and manage time effectively in a fast-paced setting.
  • Comfortable using chat platforms, CRM systems, and basic computer applications.
  • Strong problem-solving skills and a customer-centric mindset.
  • Reliable internet connection and a quiet workspace for remote positions.
  • Flexibility to work varied shifts, including evenings or weekends, if required.

    • Benefits :

  • Competitive salary with performance-based incentives.
  • Flexible work options : office-based or fully remote.
  • Comprehensive health, dental, and vision insurance plans.
  • Paid time off and holidays.
  • Professional development opportunities and ongoing training.
  • Supportive and inclusive work environment.
  • Access to modern tools and technology to enhance your work experience.
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