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Front Office Supervisor
Front Office SupervisorThe Fairmont Hotel • Chicago, IL, United States
Front Office Supervisor

Front Office Supervisor

The Fairmont Hotel • Chicago, IL, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Company Description

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.

Job Description

Front Office Supervisor

First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you :

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Competitive wages and benefits

What you will be doing :

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Consistently offer professional, friendly and engaging service
  • Supervise and train the Front Desk Agents to ensure all Fairmont standards and operating procedures are adhered to
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Follow department policies, procedures and service standards

    • Qualifications

    Your experience and skills include :

  • Previous guest service experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Abilityto work a variety of shifts, including mornings, evenings, weekends, holidays

    • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift

    • Compensation : $28.69 per hour

    Additional Information

    Visa Requirements : Successful candidates must be legally eligible to work in the United States.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    All your information will be kept confidential according to EEO guidelines.

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