District Operations Manager - Tucson, AZ

District Manager

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in over 110 locations in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality unlimited car washes and exceptional care for our customers, employees and our communities. Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work. Join us for clean cars and personal growth!

Position Summary

The District Manager is responsible for overseeing the operations, performance, and profitability of multiple car wash locations within a designated district. The designated district for this role will be the Greater Tucson area. This role ensures that locations meet company standards for customer service, operational excellence, and financial performance. The District Manager leads, coaches, and develops General Managers to drive results and foster a high-performance culture. The ideal candidate will be sales and service-driven with strong management experience.

Essential Duties / Tasks / Responsibilities

Lead and manage a district of car washes, ensuring alignment with company goals and standards.

Drive sales, profitability, and customer satisfaction through strategic planning and performance monitoring (KPIs)

Hire, train, develop, and support location managers, ensuring strong leadership and succession planning.

Conduct regular site visits to assess operations, compliance and service quality.

Ensure consistent execution of company policies, procedures, service and safety standards.

Partner with HR and other departments to resolve employee relations issues and support talent development.

Oversee budgets, labor costs, scheduling, and quality control based on seasonal trends and historical performance.

Account for all business activities at each location including but not limited to supporting staff development, enhancing operational efficiency, driving sales and improving revenue, maintaining relationships with customers and vendors, and enhancing the organization's image to meet overall growth objectives and sales forecasts.

Communicate regularly with every location manager via phone, email, or in-person.

Communicate effectively across all levels managers, staff, customers, and corporate leadership.

Motivate employees to complete job tasks efficiently and effectively.

Facilitate damage claims and uphold safety standards at all locations.

Ensure legal compliance at all levels (local, state, federal) and resolve employee relations in partnership with HR.

Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives.

Identify and share operational best practices to standardize performance across locations.

Support the rollout and adoption of new technology or systems to improve operational efficiency.

Perform other duties as assigned.

Minimum Job Requirements

• High School Diploma or GED
• 5+ years of multi-unit management experience in car wash, retail, or other service-related industry
• Proven track record of driving sales and operational excellence.
• Experience managing, coaching and developing staff.
• Strong leadership, communication and interpersonal skills.
• Proficiency in retail systems, reporting tools, and Microsoft Office Suite.
• Strong critical thinking and problem-solving skills
• Ability to adapt quickly to operational changes, weather impacts, or crises
• Experience managing budgets and expenses
• Ability to successfully pass criminal background and motor vehicle checks
• Ability to travel throughout district regularly and occasionally to Phoenix corporate support center
• Ability to work outdoors in ALL weather conditions
• Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
• Must reside in the Greater Tucson area

Preferred Knowledge, Skills and Abilities :

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50 pounds).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

What We Provide

Notice to Applicants

Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@sscwaz.com and let us know the nature of your request and your contact information.