Shift Manager Wynn Rewards

The Shift Managers are responsible for working with the team of Representatives to maintain a clean efficient and informative Loyalty Club desk training employees and resolving issues pertaining to employees and guests. Requires a minimum of three years experience in a customer service environment with at least one year in a supervisory role preferably in the casino industry

Qualifications :

• Responsible for adjusting schedules pre-shifts.
• Responsible in maintaining and ordering supplies.
• Responsible in ensuring that all desks are properly secured for closing shift.
• Responsible for maintaining all the promo and enrollment kiosks.
• Responsible for resolving guest disputes.
• Responsible in comping of guests and room revisions for hotel guests.
• Responsible for monitoring coaching and / or disciplining employees.
• Responsible for guiding employees to implement Wynn Standards Core Values and maintain 5 Star guest service.
• Responsible in checking and adjusting employees hours worked daily.
• Monitor assigned zones on the casino floor and the staff in that zone.
• Responsible in educating employees on new promotions and special events.
• Responsible in checking employees floor enrollments.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Labor Cost Analysis,Customer Service,Communication skills,Basic Math,Food Safety Experience,Management Experience,Shift Management,Employment & Labor Law,Leadership Experience,P&L Management,Supervising Experience

Experience : years

Vacancy : 1