Service and Production Manager

Summary : The Service / Production Manager, reporting directly to the VP or Operations is directly responsible for all activities in the shop as outlined below. This role will also be responsible for producing the service quotes to Customers as well as being responsible for the facilities. Support Anderson Process Core Values of : Growth, Expertise, Embrace Change, Teamwork, & Community.

Essential Duties and Responsibilities :

• Manage repair / fabrication technicians and shipping / receiving.
• Manage the production workload schedule for the technicians.
• Generate repair quotes in a timely manner.
• Oversee all facilities matters; safety, inspections, security & fire systems, etc.
• Assign technicians to the repairs and pump skids to provide fast turn-around time to Customers.
• Cross-train Technic on all the various different types of pumps Anderson Process repairs.
• Support and oversee the activities of getting technicians trained on producing new pump skids.
• Oversee the technicians pump skid build to achieve required delivery dates with Anderson Process expectations of quality and workmanship.
• Assist with pump repairs, as needed.
• Work with manufacturers on warranty matters.
• Help maintain equipment and provide equipment necessary for technicians.
• Achieve the highest level of customer satisfaction, employee engagement and profitability.
• Carry out performance reviews of all direct reports, hiring & firing, and communication.
• Drive improvements and maintain a clean and safe shop environment.
• Other duties as assigned.

Education / Skills / Experience

Required :

Preferred :

Physical Requirements :

Anderson Process is an Equal Opportunity Employer