Senior Nephrology Clinical Educator

Senior Nephrology Clinical Educator

A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Pay Range: $79,000 - $140,000 / year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

HealthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities

• Learns to use professional concepts
• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Builds stable working relationships with the internal laboratory staff
• Provide prompt and satisfactory response to client inquires
• Provide mandatory scheduled visits to your assigned accounts on a quarterly basis; not limited to your defined territory
• Deliver timely and complete reports using Facility Visit Forms (FVF) electronically
• Train new and existing clients on respective applications
• Provide feedback to manager as new industry changes arise
• Provide feedback to manager regarding clients' perceived quality of Quest Diagnostics services
• Provide phone support as needed to address the clients' needs
• Participate in developing and maintaining training material
• Work with Account Services Team to facilitate start-up of new accounts
• Conduct in services to assure new clients understand procedures and protocols
• Stay in close contact with new accounts to assure full integration
• Provide continuous feedback and work with Director of Education to develop training tools
• Attend meetings representing Sales (Sales Support) providing clinical, customer service and operation perspective, as assigned
• Contribute to the Internal and External Newsletter
• Document all client interactions as outlined by management
• Assist in territories as needed to ensure customer satisfaction and to meet customer needs
• Provide suggestions and/or improvements to contribute to the department and/or company's efficiency and productivity
• Provide trouble shooting in clinics for aberrant lab results
• Participate in all quality initiatives outlined by manager
• Responsible for working within an allocated budget and provide cost reduction and/or best value options
• Deploy new applications and/or new versions of client applications in, but not limited to, your assigned territory within the guidelines set for deployment
• Promote all Laboratory services
• Escalates issues to supervisor/manager for resolution, as deemed necessary
• Assist with various projects as assigned by direct supervisor
• Maintain a satisfactory driving record
• Other duties as assigned
• Additional responsibilities may include focus on one or more departments or locations
• See applicable addendum for department or location specific functions

Qualifications

Required Work Experience:

• 3 - 5 years' related experience

Preferred Work Experience:

• Prior experience in a dialysis setting
• Prior experience as an educator/trainer
• Certification in Nephrology preferred

Physical and Mental Requirements:

• Must be able to lift 20 lbs. and sit/stand for extended periods of time

Knowledge:

• Advanced knowledge of general computer applications - Word, Excel, Internet

Skills:

• Energetic and motivated personality with a strong work ethic
• Must possess excellent customer service skills and ability to follow through
• Ability to train face to face and in virtual setting classes
• Excellent time management skills required
• Demonstrate analytical ability and judgment
• Excellent leadership skills (written, verbal communication, organization and interpersonal)
• Must have valid Driver's License; with proof of insurance for your own vehicle

Education Bachelor's Degree (Required) Bachelor's Degree

Licenses/Certifications Certified Dietician Certified Nephrology Nurse (CNN) Medical technology certification Registered Nurse (RN)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-89181

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.