Customer Service Specialist

Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.

Responsibilities

• Manage substantial amounts of incoming calls
• Ability to resolve customer complaints
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage inbound and outbound calls by providing professional and courteous customer service
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Schedule appointments
• Order Entry
• Cross-sell related products to customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Assist customers with questions and concerns
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills And Must- Haves

• Minimum of 3 years of recent call center experience
• Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication
• Effective listener
• An independent problem solver
• Reliable, punctual, and willing to learn new processes in a constantly evolving industry
• Should be able to work in a fast-paced, high volume, and goal-oriented environment
• Self-motivated individual capable of multitasking
• Proficient with Access, MS Excel, MS Word, and Outlook
• Windows Operating System and Office knowledge and experience
• Strong organizational and follow-up skills
• Strong attention to detail
• Must be enthusiastic, have a strong can-do attitude, and be a team player
• Problem-solving skills
• Self-motivated to work without constant direct supervision
• Work well under pressure with time-sensitive deadlines
• Punctuality is imperative
• Type 40 WPM
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of inquiries in a professional manner
• Ability to multi-task, prioritize, and manage time effectively