Call Center Representative Bilingual

Job Description

Job Description

Description :

Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue.

Overview : We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions.

Temp to Perm Role : Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months.

Schedule : Full-Time, Monday-Friday regular business hours

Paid Training Schedule : Monday-Friday on site 1st week only, rest remote.

Pay : $18.20 / hour if bi-lingual in English and Spanish

Benefits :

Paid Leave

Paid Sick Leave

Promotional possibilities

Good hours of operation – no late nights or overnight

Weekends and holidays off

Additional benefits available if an employee transfers to a permanent position.

What you will do :

• Answer incoming calls from customers, general public, and providers
• Complete and / or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Track and document all inquiries using the applicable systems
• Transfer / refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Complete associated tasks according to the established guidelines
• Meet Quality Assurance (QA) and other key performance metrics
• Follow all policies, procedures, and protocol when engaging with caller
• Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

Additional Information :

• Equipment (computer, headset) provided by the company
• Must have own internet access

RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements : What You Need :

• Be fluent in English and Spanish
• Can read English and Spanish
• High School diploma or equivalent
• 1 year of experience in call center environment or 1 year of experience in customer service
• Highly proficient in the latest version of Microsoft Office 365
• Ability to work with multiple screens
• Typing requirement of a minimum of 25 wpm
• Comfortable being on camera during work shift
• Internet speed of at least 20MBPS for remote work
• Must be able to commute to the South Loop of Chicago when needed
• Excellent verbal and written communication skills
• A genuine desire to help others