Director, Product Management - Omnichannel Marketing Experiences

Director of Product Management

We are seeking a visionary Director of Product Management to lead the charge in transforming Mailchimp into an AI-powered, omnichannel marketing platform. This is a chance to solve the single largest challenge small and mid-market businesses (SMBs) face : getting customers to grow their business.

Today's marketers face a complex landscape. Customers no longer follow a linear path; they engage across numerous online and offline touchpoints and expect a seamless, personalized experience. This has forced marketers to adopt increasingly complex tactics, resulting in 3x the number of touchpoints needed to drive a purchase compared to a decade ago. While 82% of SMBs know that using multiple channels yields better results, only 16% are confident they are using the right ones.

This is where you come in. You will architect the future of how millions of businesses connect with their customers, transforming their marketing complexity into a powerful driver of growth and loyalty. If you are a product leader obsessed with leveraging deep martech expertise to solve real-world problems and deliver world-class, data-driven user experiences, we want to hear from you. What You'll Do This is a high-impact role where you will own the end-to-end product strategy and execution for Mailchimp's Omnichannel Experiences.

Responsibilities

• Architect the Vision : Develop and champion a clear strategy for an integrated omnichannel platform. Your vision will define how we deliver easy and AI-powered 'done-for-you' experiences that help customers orchestrate personalized marketing campaigns that optimize their business outcomes.
• Solve Core Customer Problems : Go deep on the strategic and tactical challenges our customers facefrom choosing which channels to prioritize and how to optimize their marketing mix, to overcoming the operational hurdles of executing cohesive campaigns.
• Drive Execution and Deliver Value : Oversee the product lifecycle to improve our core marketing channels and expand into new ones most valued by our customers. You will deliver tangible value through AI-powered recommendations, automated workflows, and time-saving experiences that simplify marketing execution and drive growth.
• Leverage Intuit's Data Advantage : Capitalize on Intuit's unique ability to connect marketing and financial data. You will drive initiatives that help businesses understand the true ROI of their marketing efforts and make smarter growth decisions with insights derived from combining marketing engagement with financial data from across the Intuit ecosystem.
• Champion a Unified Experience : While this role does not directly own the underlying marketing data platform (CDP, reporting, segmentation), you will be its most critical partner. You will be responsible for deep collaboration and pushing the requirements necessary to ensure the data platform team delivers the foundational capabilities needed for a world-class omnichannel product.
• Lead and Inspire : Lead, mentor, and grow a talented team of product managers, fostering a culture of innovation, customer-centricity, data-informed decision-making, and deep accountability.
• Collaborate to Win Across Intuit : Partner seamlessly with your immediate design, engineering, data science, and go-to-market (GTM) teams within Mailchimp, as well as with broader teams across the Intuit ecosystem. This includes collaborating with partners in the Global Business Solutions Group (GBSG) and other brands like QuickBooks to deliver integrated solutions that address the distinct needs of our key customer segments and align with Intuit's broader platform vision.

Qualifications