Dir, Information Technology

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in LifeTM. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good HeartsTM.

Job Purpose

To join a team of people with the mission : Relentless Commitment to Student Greatness in School and in Life TM. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good HeartsTM through an education model that gives every student the opportunity for success. The Director provides strategic direction and oversight across a blended workforce of local and regional staff, contractors, and service providers. They partner closely with state leadership, school administrators, the national IT organization, curriculum / assessment teams, and external vendors / partners.

How You Will Impact Education

Instruction / Education Responsibilities

• Own end‐to‐end IT service delivery, including incident, request, change, and problem management; ensure SLA attainment and customer satisfaction.
• Ensure effective endpoint management, identity / access, networking / Wi‐Fi, classroom AV, and enterprise applications across Apple and Microsoft ecosystems by coordinating with responsible parties.
• Coordinate enterprise initiatives (e.g., system rollouts, infrastructure upgrades, major incident response) in partnership with state / national teams and vendors.
• Govern asset lifecycle (procurement, deployment, inventory, refresh, disposal) and ensure high checklist compliance.
• Assist in oversight and compliance to FERPA, CIPA, data privacy laws, accessibility expectations, and cybersecurity best practices.
• Support emergency preparedness and business continuity planning by aligning IT systems, staff, and procedures with life safety and disaster response requirements.
• Promote safe work practices and secure configurations across devices, networks, and platforms.
• Assist in oversight and adherence to relevant building code, fire code, company policy, and best practices related to life safety.
• Partner with district Facilities, Safety, and Security teams to support code-compliant design and operation of systems such as emergency communication, fire suppression, access control, and backup power for critical IT systems.
• Maintain current knowledge of state and local regulations affecting life safety in educational environments, contributing to safe, secure, and legally compliant campuses across the district.
• Champion a culture of service excellence, innovation, and continuous improvement across the region.
• Assist with regional and state strategic planning and road‐mapping; align priorities with academic and operational goals.
• Anticipate emerging needs; drive proactive adoption of technology, automation, and AI‐enabled operations to reduce manual effort and improve reliability.
• Utilize effective change management processes to realize intended outcomes.
• Partner with academic leadership to align classroom technology to instructional goals and the CSUSA Education Model.
• Oversee regional professional learning (synchronous / asynchronous) and individualized coaching for technology‐enhanced teaching.
• Guide selection, rollout, and adoption of digital tools (e.g., iPads, Apple TV, LMS, instructional software); measure impact on teaching and learning.
• Facilitate sharing of best practices and success stories; support school improvement plans with data‐informed tech strategies.
• Model servant leadership that empowers and mentors team members; delegate effectively and build clear accountability structures.
• Hire, onboard, coach, and develop a diverse, high‐performing team; manage capacity, scheduling, and cross‐training to ensure coverage.
• Establish SOPs, runbooks, and a robust knowledge base to drive consistency and resilience across sites.
• Serve as primary liaison to executive leadership, school leaders, and national IT; translate complex technical topics into actionable, audience‐appropriate updates.
• Provide timely communications for planned changes, incidents, and project milestones; maintain transparent status reporting.
• Foster multiple and effective feedback opportunities for internal and external customers to drive continuous improvement.
• Develop short and long-term plans based on stakeholder and industry needs and trends. Translate into budgetary and operational plans.
• Develop and manage regional budgets; optimize spend through forecasting, standards, and vendor negotiations.
• Manage contracts, licensing, and service level agreements, lead RFPs and vendor performance reviews.
• Maintain accurate reporting on inventory, licensing, warranties, and support contracts.
• Define and track KPIs / OKRs (e.g., SLA compliance, CSAT, asset health, uptime, MTTR, adoption of instructional tools, PD participation / effectiveness).
• Use analytics and feedback loops to inform staffing, training, process improvements, and purchasing decisions.
• Develop effective reporting for customers of various levels to aid in awareness of performance and of services being delivered
• Run a prioritized project portfolio balancing stability, innovation, and equity across schools.
• Standardize architectures and configurations; manage cutovers, pilots, and phased deployments with change management best practices.

Required Qualifications and Skills

Job Requirements

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.