Insurance Claims Manager

Job Description

Job Description

Position Overview

The Claims Manager will be responsible for managing the full lifecycle of property insurance claims, from intake to settlement. This individual will oversee adjusters, estimators, and administrative staff to ensure claims are handled efficiently, deadlines are met, and clients receive excellent service. The role requires strong leadership, insurance knowledge, and the ability to balance operations, compliance, and negotiation strategy.

Key Responsibilities

Oversee the intake, assignment, and progress of all claims files.

Manage client relations

Review estimates, proofs of loss, and supporting documentation before submission.

Monitor deadlines, follow-ups, and carrier communications to prevent delays.

Handle escalated negotiations and disputes with insurance carriers.

Ensure compliance with New York State adjusting regulations and firm best practices.

Track performance metrics : claim cycle times, settlement results, and client satisfaction.

Provide regular reporting to ownership on claim status and financial outcomes.