Virtual Branch Representative

A company is looking for a Virtual Branch Representative to join their call center team.

Key Responsibilities

Answer incoming calls from members and assist with their inquiries

Process transactions and complete member requests accurately

Provide exceptional customer service while adhering to policies and procedures

Required Qualifications

1-2 years of retail banking or call center experience

Ability to build sustainable relationships and trust with members

Willingness to learn about the company's products and services

Desire to enhance the banking experience for members