Intake RN

Job Description

Responsibilities

(Behavioral Health Call Center)

Position Details:

• Full-Time: (3)- hr NIGHT shifts 7:pm - 7:am w/ rotating weekends
• Career development opportunities across UHS and its + locations!
• Excellent benefits package (including FREE meals & parking)
• Potentially remote shifts available, after training

Your goals and objectives include:

• Handle all inbound calls for the hospital's primary intake line, and route calls internally when necessary
• Review hospital-to-hospital transfer requests and staff with on-call psychiatrist for admission.
• Collaborate with admissions & nursing teams regarding incoming admissions.
• Ensure timely and accurate documentation.
• Escalate transfer declines to direct supervisor or administrator on call.
• Actively encourage and maintain the hospital's waitlist for admissions
• Coordinate telehealth requests from contracted hospitals to dispatch on-call telecrisis team for behavioral health assessments.
• Schedule patients for the hospital's outpatient services.

Qualifications

Your Qualifications and Requirements will include:

• Valid Utah RN license or license authorized to practice in Utah REQUIRED.
• Preferred (1) year of experience working in a psych inpatient setting and detox preferred, but NOT REQUIRED
• Must be at least years of age and able to pass a background check & drug screen
• Ability to multitask with creative problem-solving skills
• Comfortable working in a fast-paced environment with high customer service / interpersonal skills
• Ability to effectively prioritize workflow (triage)