Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Cake Decorator, you'll apply proper decorating techniques and maintain quality of products by following guidelines. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for :
- a high school diploma
- bakery experience
- communication and interpersonal skills
What is the work?
Customer Service :
Provides superior customer serviceTakes cake orders from customers by telephone or in person, with a high level of accuracyAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques to meet customer needs and build department salesProduction :
Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastriesWrites on cakes with icing on requestReads / executes daily production list through cake flowEnsures quality control of all products before sending to sales floor per VTAsEnsures cake product reaches the showcase and tables at prescribed timesFood Service :
Prepares, packages, and merchandises fresh product effectivelySlices, packages, labels, and rotates productsRecords production and shrink to aid in production planningFood Safety :
Maintains sanitation in work areaComplies with H-E-B food safety and sanitation standardsComplies with department / Store operating proceduresOperates / maintains all equipment properlyWhat is your background?
Minimum age 18 (mandatory)High school diploma (or equivalent)1+ years of experienceCompletion of Company Orientation, safety training, and eCommerce Online Ordering training upon hireDo you have what it takes to be a fit as an H-E-B Cake Decorator?
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)Strong customer service skillsCommunication and interpersonal skillsReading and writing skillsPlanning and organizing skillsCan you...
Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsConstantlystand, reach at waist, graspOccasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skillsOccasionally be exposed to wet, cold, hot conditions, and loud noiseDemonstrate the ability to lift up to 40 lbsDemonstrate the ability to manage in excess of 25 lbsWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5+ hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2018
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