Field Quality Technician

Full-time

Description

Position Summary :

This position plays a critical role in ensuring the highest standards of quality and reliability for the Companys customer. You will serve as the primary Quality Technician with extensive customer reporting and data review. This position includes component testing and analysis for the electronic commodities. This position requires a defined regional area throughout Detroit Metro and the surrounding areas. This position is remote and includes field support with part failure analysis and troubleshooting while interfacing with the OEM and the customer. Software knowledge and computer proficiency is required.

Essential Duties & Responsibilities :

• Develop and maintain strong relationships with supplier and service location personnel serving as the main point of contact for quality-related matters.
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards specification and material flow.
• Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives including process improvements and corrective action plans to drive product quality reliability and cost reductions.
• Rapidly identify isolate communicate and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and its effect on customers parts.
• Provide technical support and guidance to customers and service location staff assisting them in resolving quality-related challenges and implementing best practices.
• Stay abreast of industry trends regulatory requirements and technological advancements in manufacturing and quality assurance.
• Communicate effectively with customer and service location team members including engineering quality logistics procurement and production teams to ensure alignment on quality objectives and expectations.
• Identify leads and generate new business opportunities for the Company.
• Document and update notes audits issues contacts parts and supplier information in software systems.
• Understand and leverage quality management systems and tools including ISO TS 16949 and AIAG Core Tools (APQP PPAP FMEA SPC MSA).
• Promote proper work ethic and demonstrate the Companys Core Values policies procedures and best practices.
• Comply with all customer and service location requirements including but not limited to health / safety training and vaccination status.
• Demonstrate proficiency using technology including but not limited to smart phones tablets computers mobile applications web-based software typing data entry spreadsheets and the use of video conferencing systems.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people including proficiency in using a telephone / cellphone.
• Demonstrate the ability to maintain a close working relationship with Company team members customers service locations and the general public for the purpose of explanation interpretation technical assistance and non-routine problem-solving.
• Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
• Demonstrate excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
• Demonstrate outstanding communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels inside and outside the Company.
• Demonstrate solid project and time management capabilities including the ability to organize prioritize and manage multiple projects and tasks simultaneously.
• Demonstrate proficiency in quality analysis tools and methodologies such as Six Sigma and Lean Manufacturing.
• Demonstrate proficiency in using measurement gauges (calipers micrometers feeler gauges etc.).
• Travel to Company facilities customer locations or alternate service locations as assigned. Must be able to drive on behalf of the Company and / or customers if required.
• Occasional participation in events outside of regular hours may be necessary which may include meetings training sessions and team building events.
• Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
• Ability to adapt to changing work demands and schedules including occasional mandatory overtime. Mandatory overtime may be required with compensation provided in accordance with Company policies and local labor laws.
• Other duties as assigned.

Requirements

Physical Requirements & Working Conditions :

Education Experience Qualifications :

Required

Preferred

The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time as assigned by management. The Company reserves the right to modify interpret or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment implied or otherwise.

Salary Description

$25 / hr

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1