Account Executive, Ticket Service & Retention

Lubbock

Account Executive, Ticket Service & Retention

43215BR

Ticket Services

Position Description

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral / Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock : Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and / or College

Texas Tech Athletics has a commitment to serving and working with diverse populations and demonstrated alignment with the University's strategic priorities and values-based culture.

Major / Essential Functions

• Responsible for renewing season tickets and Red Raider Club memberships from the assigned account base and maximizing upgrade and new sales opportunities.
• Meet renewal goals for each sport by making daily outbound phone calls, text messages, emails, setting and completing face-to-face meetings, securing referrals, add-ons, and upgrades.
• Execution of season ticket holder benefits program.
• Continually create and implement retention strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty.
• Actively pursue and convert season ticket referrals.
• Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner.
• Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and the CRM system (Salesforce).
• Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
• Assist at home games and other special events as needed.

Required Qualifications

High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.

Preferred Qualifications

Microsoft Word

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional / Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Athletics

Job Sub Family

Athletics

Hourly Pay Range

$15.80

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

Up to 25%

Shift

Other

Schedule Details

Varies

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.