Customer Success Manager

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager and take ownership of your client portfolio—guiding dental professionals through every stage of their journey with us.

This is not a transactional customer service role. You’ll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence.

What You’ll Do

• Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals.
• Ensure members are fully utilizing the Spear ecosystem—from online learning to hands-on workshops and events.
• Promote registration for Spear’s annual Summit and drive event signups throughout the year.
• Identify cross-sell opportunities and generate internal leads by deeply understanding your clients’ needs.
• Proactively manage renewals—before expiration—to maintain strong retention.
• Be an expert in your book of business and why each customer bought in.

What You Bring

• 3+ years of success in account management or full-cycle sales, ideally in a membership-based or subscription model.
• Experience with CRM platforms (bonus if you know Gainsight).
• Confidence working in Microsoft Office Suite (Outlook, Excel, Word).
• Proven ability to hit targets and renew clients.
• Excellent communicator—active listener, persuasive speaker, and clear writer.
• High comfort level with phone-based client communication (85% of the role).

Why Join Spear?

• Be part of a collaborative, mission-driven team improving dental practices nationwide.
• Work in a hybrid environment—flexibility + in-person collaboration - Remote Candidates may also be considered depending on location.
• Contribute to a growing, innovative company at the forefront of dental education.
• Compensation is $70,000/year plus bonus potential.

Ready to own your customer journey and make a lasting impact?
Apply now and help us create more successful dental practices—one client at a time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.