TABLE GAMES SUPERVISOR

Hourly Position Reports to: Casino Shift Manager

Summary:

Monitor dealer and customer gaming activity on an assigned group of tables.

Major Responsibilities/Activities:

• Monitor guests and employees during table game play.
• Greets guests in friendly, courteous and professional manner.
• Monitors customer transactions.
• Motivates and manages a culturally diverse table games staff.
• Trains dealers and evaluates job performance.
• Monitors floor activity, protects the pit bankroll, the playing public and the casino’s assets.
• Initiates and supervises table games fills and credits.
• Opens and closes table chip bankrolls.
• Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department.
• Rates table games customer play and identifies high dollar action.
• Settles customer disputes in the table games pit.
• Performs basic administrative duties as assigned by the Table Games Shift Manager.
• May assume a dealer’s duty, as necessary.
• Calculates winnings to verify payment made by dealer.
• Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted.
• Supervisory experience preferred.
• Excellent interpersonal, customer service and communication skills.
• Bi-lingual and multi-cultural experience preferred.
• Computer proficiency with Microsoft Word and Excel software.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Strong numerical or statistical aptitude.
• Strong mathematical skills.
• Proven ability to provide outstanding customer service.
• Must be a Team Player.
• Pleasant, polite manner for dealing with the public as well as staff.
• Good customer service, verbal and written communication skills.
• Display strong verbal and written communication skills
• Proven ability to handle conflict situations
• Proven ability to multi-task in a high energy, customer oriented environment

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Must be able to work various hours, as needed, including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• The employee must be able to lift up to 25 pounds.
• Must be able to handle stress effectively.
• Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears.
• Must be able to walk and stand for extended periods of time
• Must be able to work at a fast pace and in stressful situations.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Traditional office equipment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.