Night Auditor

Job Description

Job Description

Night Auditor

Department – Front Office

Reports to – Guest Services Manager / General Manager

What’s the job?

As Night Auditor, you’ll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.

Your day-to-day

Guest Service

• Perform all regular Front Office duties
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Set the hotel up for success by anticipating the coming day’s guest and operational needs.
• Compile and enter data from Front Office Room Inspection forms.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Perform pre-Breakfast duties and responsibilities.
• Perform other duties as assigned. May also serve as manager on duty or breakfast host.
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Prepare guest bills for next-day checkouts and process reservation cards
• Facilitate the deposit of guests’ valuables in hotel safe

Accounting / Profit

Requirements

Specific Responsibilities

Optimum Attributes

Performance Standards

Performance shall be measured by the following :

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer