Talent.com
Customer Success Manager
Customer Success ManagerApiiro • Lancaster, PA, US
[error_messages.no_longer_accepting]
Customer Success Manager

Customer Success Manager

Apiiro • Lancaster, PA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager

Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we're shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

You are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.

Qualifications

  • Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI / CD pipelines, DevSecOps processes, container registries)
  • Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
  • Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
  • Familiarity with next-gen security tools such as AI Agents
  • Excellent communication and relationship-building skills

What You Will Do

  • Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
  • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
  • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
  • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
  • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
  • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
  • Key Responsibilities

  • Facilitate kickoff sessions and enforce program management rigor across all accounts.
  • Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
  • Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
  • Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
  • Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
  • Maintain internal and customer-facing reusable assets.
  • What We Stand For at Apiiro

    OneTeam, One Mission means we're all in it togethertearing down walls, listening to every voice, and working as one to create real value for our customers.

    Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don't believe in "good enough."

    Own it, we take pride in what we do. We're all about accountability, trust, and transparency, so we're empowered to make a real impact.

    Customer-centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.

    These values keep us motivated to deliver the best for our customers and each other, every single day.

    If you're ready to join a team that's dedicated to transforming the future of app security, we'd love to hear from you. Apply now and let's build the next generation of secure software together in the AI era!

    [job_alerts.create_a_job]

    Customer Manager • Lancaster, PA, US

    [internal_linking.related_jobs]
    Customer Success Manager

    Customer Success Manager

    Blackthorn.io • Lancaster, PA, US
    [job_card.full_time]
    Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction take center stage? We're looking for a Customer Success Man...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategic Customer Success Manager

    Strategic Customer Success Manager

    Siena AI • Lancaster, PA, US
    [job_card.full_time]
    Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs.Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers acro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Specialist

    Client Success Specialist

    Cohere Health • Lancaster, PA, US
    [job_card.full_time]
    We are seeking a Client Success Specialist to join our Client Management Team.In this role, you will support the client's success by being a key liaison between Customer Success and other internal ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms

    Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms

    Thomson Reuters • Lancaster, PA, US
    [job_card.full_time]
    Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext, in 2023 and scaled ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    INSIDE SALES & CUSTOMER SERVICE

    INSIDE SALES & CUSTOMER SERVICE

    Elite Coach • Ephrata, PA, US
    [job_card.full_time]
    INSIDE SALES & CUSTOMER SERVICE Full-Time Elite Coach is seeking a Full Time Inside Sales & Customer Service representative. This position works with clients to reserve private charter bus service a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Onsite Recruiting Manager

    Onsite Recruiting Manager

    Staffmark Group • Jonestown, PA, United States
    [job_card.full_time]
    The primary purpose of this position is to provide recruiting, hiring, onboarding and customer service to candidates, associates and client staff at an assigned on-site account.Duties include but a...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Manager Engineering

    Manager Engineering

    Constellation Energy • Darlington, MD, US
    [job_card.full_time] +1
    As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose : accelerating the transition to a carbon-free future. We have been the leader in clean ener...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Enterprise Customer Success Manager, Nursing Health Education (Remote)

    Enterprise Customer Success Manager, Nursing Health Education (Remote)

    RELX • Lancaster, PA, US
    [filters.remote]
    [job_card.full_time]
    Enterprise Customer Success Manager.Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist?. The eCSM will collaborate with the sal...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Flexera • Lancaster, PA, US
    [job_card.full_time]
    Customer Success Manager (CSM).Flexera saves customers billions of dollars in wasted technology spend.A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    EverCommerce Payments - Customer Success Manager (Remote, US)

    EverCommerce Payments - Customer Success Manager (Remote, US)

    EverCommerce • Lancaster, PA, US
    [filters.remote]
    [job_card.full_time]
    EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $3,073 per week in Bel Air, MD

    Travel CT Tech - $3,073 per week in Bel Air, MD

    AlliedTravelCareers • Bel Air, MD, US
    [job_card.full_time]
    AlliedTravelCareers is working with Windsor Healthcare Recruitment Group, Inc.CT Tech in Bel Air, Maryland, 21014!.CT Tech - Nights 36H - Block Schedule w / on-call 1YR experience required; will not...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Case Manager - $2,200 to $2,437 per week in Bel Air, MD

    Travel Nurse RN - Case Manager - $2,200 to $2,437 per week in Bel Air, MD

    TravelNurseSource • Bel Air, MD, US
    [job_card.full_time] +1
    TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Bel Air, Maryland, 21014!.Registered Nurse - Case Manager @ University of Maryland Upper Chesapeake Medical Ce...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $1841.8 / Week

    Travel CT Tech - $1841.8 / Week

    Cynet Health • Bel Air, MD, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Bel Air, MD.Shift : 2x12 hr nights Start Date : ASAP Duration : 13 weeks Pay : $1841. Ranked #5 Best Travel Nursing Co...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Content QA Reviewer

    Remote Content QA Reviewer

    Outlier • Lancaster, PA, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Food Safety and Quality Manager

    Food Safety and Quality Manager

    Treehouse Foods • Womelsdorf, PA, United States of America
    [job_card.full_time]
    Food Safety and Quality Manager.TreeHouse Foods (NYSE : THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Partner, Enterprise

    Customer Success Partner, Enterprise

    CreatorIQ • Lancaster, PA, US
    [job_card.full_time]
    Customer Success Partner, Enterprise.As a Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achiev...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Experience Manager

    Customer Experience Manager

    Q2 • Lancaster, PA, US
    [job_card.full_time]
    Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U. Our mission is simple : build strong and diverse commu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Partner Success Manager - US

    Partner Success Manager - US

    Kneat • Lancaster, PA, US
    [job_card.full_time]
    Partner Success Manager - US Remote.Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing develop...[show_more]
    [last_updated.last_updated_30] • [promoted]