Technical Support Specialist

Cincinnati Country Day School is an equal opportunity employer that actively seeks employees who reflect and support our mission-driven commitment to academic excellence and to creating and maintaining a diverse and inclusive community. CCDS pays competitively and provides an excellent benefits package. Applicants must be eligible to work in the US. Salary range ($65000-$75000) is dependent on experience and Country Day School is seeking a dedicated and skilled technical support specialist for a full-time 12-month on-site role. As a member of the Technology Office this role is charged with maintaining and deploying systems that support the pedagogical and operational goals of Country Days benchmark technology program. The technical support specialist will be essential in maintaining and supporting the schools technological infrastructure by delivering technical assistance and ensuring reliable operation of IT systems. Experience working in a school environment is preferred but not required. This position is managed by the enterprise systems manager. Key Responsibilities : Provide Tier 1 and Tier 2 deskside technical support for students faculty and staff while prioritizing responsiveness and follow-throughTroubleshoot technical issues related to Microsoft 365 apps connectivity and device managementInstall and configure hardware and software set up new equipment and provide configuration and support for Microsoft Teams VOIP systemProvide event setup and technical support for audiovisual equipment and computer systems including Miracast technologiesUpdate and maintain records within the Lenel OnGuard access control system to ensure accurate and secure data managementTrack and respond to endpoint security alerts ensuring timely incident resolution vulnerability remediation and threat prevention; experience with Coro and Microsoft Defender Security and Compliance cybersecurity disciplines preferredProvide administrative support for Clever and SecurlyHelp document processes and workflowsCollaborate with departments across the organization and within the technology teamMaintain confidentiality and handle sensitive information with discretionOperate as a versatile professional handling a wide range of technical and system responsibilitiesAdhere to school policies and assist with the execution of other duties assigned including IT-related projectsRequired Qualifications : Bachelors degree in computer science information technology or related fieldTechnical support or security certification preferred3 years of experience in IT support systems administration or a similar roleExperience with Microsoft 365 including Outlook SharePoint Teams and OneNoteWorking knowledge of Entra ID IntuneStrong verbal and written communication skills complemented by excellent interpersonal abilities with a collaborative flexible and growth-oriented mindsetSelf-motivated with excellent time management skills and a proven ability to meet deadlines and manage multiple prioritiesMust be able to meet the physical demands of the position including lifting up to 50 pounds and performing activities such as bending crouching and sitting on the groundProven ability to thrive in a dynamic fast-paced setting by maintaining patience while managing multiple priorities and deadlinesStrong knowledge of networking fundamentalsExceptional analytical and problem-solving skillsInterested candidates should send a resume and cover letter to Robert Baker director of technology at The deadline to apply is December 31 2025 with the plan to finalize the search in January 2026. To learn more about Country Day visit Cincinnati Country Day School does not discriminate on the basis of race color creed sex gender identity sexual orientation disability age (40 or over) national origin ancestry or military service / veteran status in the administration of its educational programs and policies admission decisions tuition aid programs employment practices and benefits athletics or other school-administered programs.

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

Vacancy : 1