Lead Cabin Attendant

This role reports to the Assistant Chief Pilot and is responsible for managing the Cabin Attendants ensuring cabin crew representation in the administration of training standards and safety programs and for safely and efficiently operating as cabin attendant on assigned flights while in compliance with all applicable regulations rules directives and company procedures.

Essential Functions :

• Meets the requirements and acts as a Cabin Attendant on assigned flights
• Supervises Cabin Attendants
• Operates in a safe and efficient manner while in compliance with all Visa guidelines and policy manufacturers limitations and manuals governmental rules and regulations and any other requirements of agencies having jurisdiction over the flight
• Ensures highest levels of safety and service are achieved relating to passenger and cabin safety medical requirements food safety and special requests
• Develops and ensures compliance with policies and SOPs for Cabin Attendants
• Monitors cabin and catering expenses for fiscal responsibility
• Ensure establishment and maintenance of a confidential crew and passenger profile for catering and pre-existing medical conditions
• Ensures coordination development and timely execution of cabin crew training to include but not limited to cabin safety equipment and service
• Ensures that all training requirements for full-time and contract Cabin Attendants have been completed in accordance with the FOM in collaboration with the Training Captain
• Surveys industry sources for any potential best in class processes or procedures that might benefit Visa Aviation Flight Operations
• Responsible for vetting and maintaining vendor supplier relationships
• Assists the Assistant Chief Pilot on the selection and staffing of new hires for all full-time and contract Cabin Attendants
• Assists Dispatch with the scheduling of full-time and contract Cabin Attendants
• Drive continuous improvement activities to exceed customer expectations and help promote a professional organization
• Ability to handle work-related stress ability to handle multiple priorities simultaneously and ability to meet deadlines
• Assumes any duties delegated by the Assistant Chief Pilot and / or PIC.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications :

Basic Qualifications :

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications :

Possesses bachelors degree or equivalent experience applicable to corporate cabin attending

Possesses 7 years of work experience as a corporate cabin attendant

Possesses 2 years of work experience in aviation management training safety or aviation standards programs

Ability to work a flexible schedule which may include nights weekends holidays and extended periods away from home

Complies with Visa Inc. COVID-19 corporate policy

Maintains appropriate inoculations for worldwide travel

8-10 years of experience as CFR 91 / 135 / 121 cabin crew

Previous experience in Visa Aviation operated aircraft

Possesses extensive knowledge and training in aircraft safety procedures and the use of aircraft safety equipment to include first aid kits oxygen equipment survival equipment TEMPUS and AED

Possesses extensive knowledge of meal planning safe food storage and handling and catering procurement from international and domestic destinations

Possesses advanced administrative and communication skills appropriate to the position

Excellent teamwork skills

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 134500.00 to 195200.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning

Department / Functional Area : Facilities Management

Experience : years

Vacancy : 1