Field Application Specialist I

Description

This is a field-based position. The selected candidate will be expected to travel to support the region, including UT, ID, OR, WA and AK.

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

• Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
• Develop, cultivate, and maintain strong professional relationships with all customers.
• Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field / System Engineers, IT Resources, Management teams, and Local / Global Support Teams.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Responsible for efficient territory management within operating expense budget.
• Support bioMerieux revenue initiatives.
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

Education & Training

Experience Requirements

Knowledge, Skills & Abilities

Proficient in Windows OS, MS Office programs

Working Conditions & Physical Requirements

The estimated salary range for this role is between $73,700 and $100,100 / year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

In addition, bioMerieux offers a competitive Total Rewards package that may include :

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Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.biomerieux.com / or contact us at [emailprotected] .

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected] , or by dialing 711 for access to Telecommunications Relay Services (TRS).