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Experience Director
Experience DirectorThe Word Church • Cleveland, OH, US
Experience Director

Experience Director

The Word Church • Cleveland, OH, US
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  • [job_card.full_time]
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Job Description

Job Description

CENTRAL EXPERIENCE DIRECTOR

Reports to : Executive Chief of Staff

Status : Full-time

OUR MISSION

At The Word Church, our mission is simple : we are a Jesus-centered ministry committed to strengthening our members, winning the lost, and helping those in need. Every campus exists to extend the reach of this mission—spiritually, relationally, and practically.

JOB SUMMARY

The Central Experience Director supports the Executive Chief of Staff and

Experience by helping bring the worship and experience vision to life across all TWC locations. This role coordinates closely with Worship, Creative, Production, and Communications to ensure every service and event is planned, aligned, and executed with excellence. The position centers on strong systems, clear communication, organized planning, and effective leadership across the Experience Department.

KEY RESPONSIBILITIES

Experience Execution

  • Coordinate all worship experiences according to the direction provided by the Executive Chief of Staff and Experience.
  • Build and maintain service run sheets, timelines, transitions, and orders of service.
  • Ensure all experience elements are prepared, communicated, and executed with excellence.
  • Support experience teams in preparing for special events, services, and ministry initiatives by coordinating timelines, deliverables, and responsibilities.

Creative, Production, and Communications Coordination

  • Serve as the operational bridge between Worship, Creative, Production, and Communications, ensuring aligned expectations and communication.
  • Capture notes, decisions, tasks, and follow-up items in planning and review meetings.
  • Partner with experience teams to ensure stage, production, video, graphic, and set elements are prepared and delivered on schedule.
  • Help maintain consistency and alignment in messaging, branding, and visual presentation across all service elements.

    • Project and Operational Leadership

  • Lead timelines, schedules, and deliverables for Experience Department projects, ensuring clarity and accountability across teams.
  • Maintain and improve systems, workflows, and planning processes that support consistent execution each week.
  • Collaborate with experience team members to track tasks, decisions, communication, and follow-up for all experience-related initiatives.
  • Assist with vendor coordination, budget tracking, and resource planning as directed by the Executive Chief of Staff and Experience.
  • Maintain organized digital files, service plans, checklists, and documentation for ongoing improvement.

    • PERSONAL ATTRIBUTES

  • Personal relationship with Jesus Christ
  • Active member of The Word Church, participating in church activities and services
  • Strong faith and commitment to Christian values
  • Exemplifies the fruit of the Spirit (Galatians 5 : 22–23) in interactions and duties
  • Engages in continuous personal development and spiritual growth
  • Dedication to professional growth and a teachable, humble spirit
  • High relational intelligence, collaborative mindset, and love for the local church
  • Approaches work with excellence, creativity, flexibility, and a servant-leader posture

    • QUALIFICATIONS

    Essential

  • Bachelor’s degree in a related field
  • Experience working in worship, creative, production, or service-planning environments
  • Strong organizational and project management skills
  • High attention to detail and follow-through
  • Ability to manage multiple priorities in a fast-paced environment
  • Clear written and verbal communication skills
  • Proven ability to collaborate effectively with diverse teams and personalities
  • Proficient with MS Office Suite, Zoom, and relevant digital or social media platforms

    • Preferred

  • Experience coordinating worship experiences or creative projects
  • Familiarity with Planning Center, ProPresenter, Asana, or similar platforms
  • Experience working in a church or nonprofit creative or production environment
  • Basic understanding of audio, lighting, video, or stage design environments
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