Patient Account Resolution Specialist

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

ABOUT THE COMPANY

The anticipated hourly range for this position is $16.00- $18.00. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

JOB SUMMARY

The Patient Account Resolution Specialist - OtB willprovide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this positionprovides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include :

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SUPERVISORY RESPONSIBILITIES

Education and / or Experience

SKILLS, KNOWLEDGE AND ABILITIES

Certificates, Licenses, Registrations or Professional Designations

Computer Skills

Language Skills

Mathematical Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending / stooping, twisting, pulling / pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION