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Member Experience Lead - Ballston
Member Experience Lead - BallstonGolds Gym DC Metro • Arlington, VA, US
Member Experience Lead - Ballston

Member Experience Lead - Ballston

Golds Gym DC Metro • Arlington, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Position Summary :

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities :

  • Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
  • Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
  • Schedules for Member Experience at their home Club Gym.
  • This position is a regularly scheduled member experience position in their home Club Gym.
  • Support retail, concession, promotions.
  • Conducts daily and month-end retail and concession inventories.
  • Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements :

  • Be self-motivated and able to motivate staff in a positive manner
  • Must be organizational
  • Possess strong motivational, communication, team building and training skills.
  • Must have a high level of professionalism, honesty, integrity and work ethic.
  • Must promote team spirit in the workplace.
  • Possess good leadership abilities.
  • Ability to handle customer issues with patience, tact and professionalism.
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